MISSION

Generate memorable and satisfying experiences for our guests and clients, providing quality service and promoting the growth and development of our Hotel. We encourage the strengthening of the BEING in our human talent and focus on ensuring sustained progress at the work level, creating a healthy, pleasant, safe environment, with care for the environment and profitable for our owners.

MEGA

To inspire pleasant and unique experiences by adapting services with human quality and unique spaces that satisfy the needs and expectations of guests and clients, making us a benchmark for the hotel sector in the region.

INTEGRAL POLICY

At HOTEL LAGOON LLANOGRANDE we generate memorable and satisfying experiences through the provision of Accommodation, F&B and complementary services, with a high sense of human quality, and compliance with the requirements of our clients, legal provisions and industry standards with the minimum possible environmental impact.

We are committed to the health, safety and well-being of our human talent, contractors, subcontractors, visitors, clients, guests, suppliers, and other interested parties, which is why we manage the development of activities to prevent incidents, work accidents and occupational diseases through the identification of hazards, evaluation and assessment of risks, and the definition of the respective controls in the different categories and we control any potential danger that threatens the Hotel's assets and the environment.

We promote the development and continuous improvement of our operations with committed human talent, a differential and adequate infrastructure and the effective implementation of the Comprehensive Management System (S&ST, Sustainability NTS TS 002 / NTC 5133 and The Code / Prevention of ESCNNA) as a strategy to generate sustainable profitability in the business, for owners and other stakeholders.

CULTURAL PRINCIPLES

We are honest: We act with transparency and fairness, being consistent in living the higher purpose.

We lead with warmth and joy: We lead with warmth and joy, building relationships based on trust.

We measure contribution: We understand how we generate contribution to achieve results with excellence, seeking to exceed expectations.

We choose to work with high standards for our clients: We choose to adhere to and comply with established standards, seeking to enhance and improve our services and build customer loyalty.

We innovate and manage experiences: We innovate and manage change, anticipating the challenges of the environment and promoting the best experience for our clients.

We are sustainable, we generate shared value: We are sustainable by integrating our principles and practices based on equality, efficient business management and resource conservation.